Fast Fit® - Full (90 Day) Warranty

Our prefabricated devices are guaranteed for fit, materials and workmanship for ninety (90) days beginning fourteen (14) days after the date of shipment. During that time, at our sole option, we will replace the brace or insert if a problem exists. The ninety (90) day warranty period is meant to allow ample time for fitting and troubleshooting. If the device is being delivered by a medical practitioner, we recommend scheduling the fitting appointment within the first two weeks after receipt of the device.

Abuse, undue rough wear, or loss voids the warranty. This includes not wearing shoes over braces, and/or destruction from outside sources such as heat, cold, impact or undue abrasion beyond normal wear and tear.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.


If a problem exists that requires Cascade to repair or replace the brace during the warranty period, please notify our Customer Support staff prior to taking any action. After gathering specific information on the problem(s) experienced, we will determine the most efficient course of action to remedy the problem, and direct you on any action you may need to take.

You can reach Customer Support by email at, or call 800.848.7332, (Intl) +00 1 360 543 9306.

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Please note: Due to COVID-19 orders are taking longer than normal to process and ship, Thank you for your patience.